Shipping Policy

Last Updated: 2 July 2026

Thank you for shopping with Loftus & Co.

We are committed to delivering your order safely and as quickly as possible. Please read our Shipping Policy before placing your order.

1. Delivery Areas

Loftus & Co currently ships to addresses within South Africa.

Unfortunately, we do not offer international shipping at this time.

2. Order Processing

Orders are typically processed within 1–2 business days after payment has been successfully received.

Orders placed on weekends or South African public holidays will be processed on the next business day.

During periods of high order volumes or promotional events, processing may take slightly longer.

3. Estimated Delivery Time

Once your order has been dispatched, estimated delivery is:

8–11 business days

Delivery times are estimates only and are not guaranteed.

Business days exclude weekends and South African public holidays.

4. Courier Partner

All orders are shipped using Aramex Store to Door.

Where available, tracking information will be sent once your order has been dispatched so you can monitor your delivery.

5. Delivery Delays

While Loftus & Co makes every reasonable effort to ensure timely delivery, delays may occasionally occur due to circumstances beyond our reasonable control, including but not limited to:

• Adverse weather conditions

• Public holidays

• Courier operational delays

• Industrial action or strikes

• Road closures or transport disruptions

• High shipping volumes

• Incorrect or incomplete delivery information supplied by the customer

• Events beyond our reasonable control (force majeure)

Loftus & Co is not responsible for delays resulting from these circumstances. However, we will work with our courier partner to assist in resolving any delivery issues as quickly as reasonably possible.

Nothing in this policy limits any rights you may have under applicable South African consumer protection laws.

6. Delivery Address

Customers are responsible for providing accurate and complete delivery information when placing an order.

If an incorrect or incomplete address is supplied, additional shipping charges may apply if the parcel needs to be redirected or reshipped.

Loftus & Co cannot be held responsible for delays or failed deliveries resulting from incorrect information provided by the customer.

7. Failed Deliveries

If a delivery cannot be completed because the recipient is unavailable or the delivery address is incorrect, the parcel may be returned to us.

Any additional shipping costs required to resend the parcel may be the responsibility of the customer.

8. Lost or Damaged Parcels

If your parcel is lost in transit or arrives damaged, please notify us within 7 days of the expected delivery date.

We will investigate the matter with our courier partner and keep you informed throughout the process.

Where required by South African law, Loftus & Co will provide an appropriate remedy.

9. Order Tracking

Where tracking is available, tracking details will be emailed to you once your order has been dispatched.

Please allow up to 24 hours for the tracking information to become active.

10. Questions About Shipping

If you have any questions regarding your order or delivery, please visit our Contact Us page and our team will be happy to assist you.

Thank you for choosing Loftus & Co. We appreciate your support and look forward to delivering your order.