Returns & Refund Policy

At Loftus & Co, we want you to be completely satisfied with your purchase. Please read our returns and refund policy carefully before making a purchase.

1. Change of Mind Returns

We accept returns for change-of-mind purchases within 7 days of receiving your order, provided the item is:

• Unused and in its original condition
• In its original, undamaged packaging
• Accompanied by proof of purchase

2. Faulty, Defective, or Damaged Products

In accordance with the South African Consumer Protection Act (CPA), you have the right to return a faulty, defective, or damaged product within 6 months of purchase. We will offer a repair, replacement, or full refund at your discretion.

3. Incorrect or Missing Items

If you received an incorrect or incomplete order, please notify us within 7 days of delivery. We will arrange a replacement or refund at no additional cost to you.

4. Return Procedure

To initiate a return, please contact us at supportloftusandco@gmail.com with your order number and reason for return. Our team will guide you through the process.

5. Refund Processing

Once your return is received and inspected, your refund will be processed within 5–10 business days to your original payment method.

6. Return Shipping Costs

• Change of mind: Return shipping costs are the responsibility of the customer.
• Faulty/defective/incorrect items: Loftus & Co will cover the return shipping cost.

7. Items Not Eligible for Return

• Items that have been used, damaged by the customer, or are missing original packaging
• Items returned outside the applicable return window without prior authorization

8. Your Consumer Rights

Nothing in this policy limits your rights under the South African Consumer Protection Act, 68 of 2008.

For any queries, contact us at supportloftusandco@gmail.com