Cancellation Policy

At Loftus & Co, we understand that circumstances can change. Please read our cancellation policy carefully.

1. Order Cancellations Before Dispatch

You may cancel your order at no charge provided it has not yet been dispatched. Orders are typically processed and dispatched within 1–2 business days of being placed.

To request a cancellation, contact us as soon as possible at supportloftusandco@gmail.com with your order number. We will confirm whether cancellation is still possible.

2. Order Cancellations After Dispatch

Once an order has been dispatched, it can no longer be cancelled. In this case, you may return the item in accordance with our Returns & Refund Policy once it has been delivered.

3. Cancellations by Loftus & Co

We reserve the right to cancel an order in the following circumstances:

• The product is out of stock or discontinued
• A pricing or listing error has occurred
• Payment could not be verified or was declined
• The order is suspected to be fraudulent

In such cases, you will be notified promptly and a full refund will be issued within 5–10 business days.

4. Your Consumer Rights

Nothing in this policy limits your rights under the South African Consumer Protection Act, 68 of 2008.

For any queries, contact us at supportloftusandco@gmail.com