Refund policy

Welcome to Loftus & Co. We want you to shop with confidence. If you're not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Change of Mind Returns

We accept returns for change of mind within 7 days of delivery, provided that:

  • The item is unused, uninstalled and in its original condition.
  • All original packaging, accessories, manuals and components are included.
  • The product shows no signs of installation, damage, misuse or excessive handling.
  • Proof of purchase is provided.

Once your return is approved, you will be responsible for the cost of returning the item to us unless South African law requires otherwise.

Original shipping fees are non-refundable unless the return is due to our error or the product is defective.

Loftus & Co reserves the right to refuse a return if the product has been:

  • Installed or permanently mounted.
  • Modified or altered in any way.
  • Damaged through misuse, negligence or improper installation.
  • Returned without its original packaging or essential components.
  • Returned in a condition that prevents it from being resold as new.

Where permitted by law, a reasonable handling or restoration fee may be deducted if the returned product is not in its original resale condition.

2. Faulty, Defective or Damaged Products

If your Motion Sensor Light arrives damaged, defective, or develops a manufacturing fault under normal household use, please contact us as soon as possible.

In accordance with the South African Consumer Protection Act (CPA), qualifying defective products may be returned within 6 months of delivery. Where applicable, you may choose one of the following remedies:

  • Repair of the product.
  • Replacement with the same or an equivalent product.
  • A full refund.

This warranty does not cover:

  • Accidental damage.
  • Water damage resulting from improper installation.
  • Power surges or electrical faults outside the product.
  • Incorrect installation or failure to follow the supplied instructions.
  • Normal wear and tear.
  • Cosmetic damage that does not affect functionality.
  • Damage caused by misuse, abuse, negligence or unauthorised repairs.

Returned products may be inspected before any remedy is approved.

3. Incorrect or Missing Items

If you receive the wrong item or your order is incomplete, please notify Loftus & Co within 7 days of delivery.

Where our error is confirmed, we will arrange collection where necessary and either send the correct item or issue a full refund if the correct item is unavailable.

4. Return Procedure

Before returning any product, please contact our customer support team with:

  • Your order number.
  • A description of the issue.
  • Clear photographs showing the product and any fault or damage (where applicable).
  • To initiate a return, please contact us at supportloftusandco@gmail.com

Returns sent without prior authorization may be delayed or refused.

5. Refunds

Once your returned product has been received and inspected, we will notify you of the outcome.

Approved refunds will be processed using the original payment method wherever reasonably possible.

Please allow 5–10 business days for your financial institution to process the refund after it has been issued.

6. Return Shipping Costs

Unless the return is due to:

  • A defective product;
  • An incorrect item supplied by Loftus & Co; or
  • Any circumstance where South African law requires otherwise,

customers are responsible for the cost of returning products.

For your protection, we recommend using a tracked courier service, as Loftus & Co cannot be responsible for returns lost or damaged during transit.

7. Items Not Eligible for Return

The following items cannot be returned unless defective or required by applicable law:

  • Products showing signs of installation or permanent mounting.
  • Products damaged through misuse, abuse or neglect.
  • Products altered or repaired by unauthorized persons.
  • Products returned without essential parts, accessories or packaging.
  • Clearance or final-sale items where legally permitted.

8. Inspection of Returns

Every returned product is inspected upon arrival.

If the returned item does not meet the conditions outlined in this policy, Loftus & Co reserves the right to:

  • Decline the return.
  • Return the item to you at your expense.
  • Deduct reasonable restoration or repackaging costs where permitted by law.

9. Consumer Rights

Nothing in this Return & Refund Policy limits, excludes or replaces any rights you may have under the Consumer Protection Act, 2008, the Electronic Communications and Transactions Act, or any other applicable South African law.

10. Questions About Shipping

If you have any questions regarding your order or delivery, please visit our Contact Us page and our team will be happy to assist you.

Thank you for choosing Loftus & Co. We appreciate your support and look forward to delivering your order.